Return and Refund Policy
By placing an order with Grabtro.com, you agree to the following terms. These policies apply to orders shipped within the United States and are designed to provide a smooth and transparent return process.
Return Eligibility
Return Shipping Process
Returning your item is simple! Just submit your return request within 30 days of receiving your order. We’re unable to process requests made after this period. Once your return is approved, a prepaid shipping label will be emailed to you.
Non-Returnable Items
The following items are not eligible for return:
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Customized or personalized products
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Items marked as Final Sale
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Products for health or hygiene that are not sealed.
Return Fees
We offer FREE return shipping on all eligible items shipped within the United States.
We do not charge any restocking fees for returned items.
Conditions
Items must be returned in their original condition—unused, with all original packaging intact.
How to Start a Return
To begin a return, please contact us within 24 hours of receiving your order.
Phone: +1(559)-4488-697
Email: support@grabtro.com
Please include your order number and reason for return.
Refund Process
Refund Method: Original payment method
Refund Time: Typically 10 business days after receipt and approval
You will receive an email confirmation when the refund will be Processed
Damaged & Defective Items
If your item arrives damaged or defective, please reach out to us immediately at support@grabtro.com or call +1(559)-448-8697. Our team will respond within 24 hours. We may ask for photos to better evaluate the issue.
Based on your preference and product availability, we’ll arrange a replacement or provide a full refund.
Rights to Cancel Order
You may cancel your order within 24 hours of delivery without providing a reason. To do so, please reach out through our Contact Us page via phone or email for prompt assistance.
Late or Missing Refunds
If you haven’t received your refund within 10 business days, please follow these steps:
Check with your bank or card issuer, as processing times may vary.
Contact your payment provider to inquire about any delays.
Still no refund? Reach out to us at support@grabtro.com or call +1(559)-448-8697 we’re here to help.
Exchange
We gladly offer exchanges. If you’d like to replace an item or swap it for a different product, simply request an exchange — we’ll walk you through the process step by step.
Contact Us
If you have any questions or concerns, please don’t hesitate to contact our customer support team.
Business Name: Grabtro LLC
Phone: +1(559)-448-8697
Email: support@grabtro.com
Address: 7897 N Blackstone Ave, Fresno, California 93720, United State
Hours: Monday–Friday, 9 AM–6 PM EST
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