By placing an order with Grabtro.com, you agree to the following terms. These policies apply to orders shipped within the United States and are designed to provide a smooth and transparent return process.

Return Eligibility

Return Shipping Process

Returning your item is simple! Just submit your return request within 30 days of receiving your order. We’re unable to process requests made after this period. Once your return is approved, a prepaid shipping label will be emailed to you.

Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized products

  • Items marked as Final Sale

  • Products for health or hygiene that are not sealed.

Return Fees

We offer FREE return shipping on all eligible items shipped within the United States.

We do not charge any restocking fees for returned items.

Conditions

Items must be returned in their original condition—unused, with all original packaging intact.

How to Start a Return

To begin a return, please contact us within 24 hours of receiving your order.

Phone: +1(559)-4488-697

Email: support@grabtro.com

Please include your order number and reason for return.

Refund Process

Refund Method: Original payment method

Refund Time: Typically 10  business days after receipt and approval

You will receive an email confirmation when the refund will be Processed

Damaged & Defective Items

If your item arrives damaged or defective, please reach out to us immediately at support@grabtro.com or call +1(559)-448-8697. Our team will respond within 24 hours. We may ask for photos to better evaluate the issue.

Based on your preference and product availability, we’ll arrange a replacement or provide a full refund.

Rights to Cancel Order

You may cancel your order within 24 hours of delivery without providing a reason. To do so, please reach out through our Contact Us page via phone or email for prompt assistance.

Late or Missing Refunds

If you haven’t received your refund within 10 business days, please follow these steps:

Check with your bank or card issuer, as processing times may vary.

Contact your payment provider to inquire about any delays.

Still no refund? Reach out to us at support@grabtro.com or call +1(559)-448-8697  we’re here to help.

Exchange

We gladly offer exchanges. If you’d like to replace an item or swap it for a different product, simply request an exchange — we’ll walk you through the process step by step.

Contact Us

If you have any questions or concerns, please don’t hesitate to contact our customer support team.

Business Name: Grabtro LLC

Phone: +1(559)-448-8697

Email: support@grabtro.com

Address: 7897 N Blackstone Ave, Fresno, California 93720, United State

 Hours: Monday–Friday, 9 AM–6 PM EST